ak111 Privacy Policy — How We Handle Your Personal Data

1 Who We Are

ak111 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://ak111.io. This Privacy Policy applies to all personal data processed by ak111 in connection with the operation of that platform and the services offered on it, including casino games, sports betting, live dealer games, slots, and table games.

For the purposes of data protection, ak111 acts as the data controller in respect of the personal data you provide when registering and using the platform. If you have any questions about how ak111 handles your personal data, please contact us at [email protected].

2 Data We Collect

ak111 collects personal data through a number of channels. The categories of data we collect, and the circumstances in which we collect them, are set out below.

Data you provide voluntarily. When you create an account, complete a KYC verification, make a deposit or withdrawal, contact our support team, or update your profile, you actively provide personal data to ak111. You are responsible for ensuring that any data you provide is accurate and up to date.

Data collected automatically. When you access the ak111 platform, certain technical data is collected automatically by our servers and analytics infrastructure, including your IP address, device identifiers, browser configuration, and the pages you visit. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3 How We Use Your Data

ak111 uses the personal data we hold about you for the following purposes:

• Account management: Creating and maintaining your registered account, verifying your identity, and processing your login credentials.
• Service delivery: Enabling you to place bets, play casino games, access live dealer tables, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and use all features of the ak111 platform.
• KYC and compliance: Verifying that you meet the 21+ age requirement, confirming your identity and address, and meeting our obligations under applicable anti-money laundering and responsible gaming requirements.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct.
• Customer support: Responding to your queries, resolving disputes, and managing complaints.
• Platform improvement: Analysing aggregate usage patterns to improve the design, performance, and content of the ak111 platform. No individual player is singled out in this analysis.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and, where appropriate, proactively offering responsible gaming tools or support.
• Marketing communications: Sending you promotional emails or SMS messages about ak111 offers, bonuses, and events — but only where you have opted in to receive such communications. You may withdraw this consent at any time.
• Legal obligations: Retaining records and responding to lawful requests from regulatory or law enforcement authorities where required.

4 Legal Basis for Processing

ak111 processes your personal data on the following legal bases, depending on the purpose of processing:

• Performance of a contract: Processing is necessary to create your account, deliver the services you have requested, and process your transactions. Without this processing, ak111 cannot provide its services to you.
• Legal obligation: Processing is necessary to comply with applicable KYC, anti-money laundering, age verification, and record-keeping obligations.
• Legitimate interests: Processing is necessary for ak111's legitimate interests in fraud prevention, platform security, and improving the quality of the service, where those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — particularly for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Disclosure

ak111 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive the minimum data necessary to execute and verify your transactions. These partners operate under their own data protection obligations.
• KYC and identity verification providers: Third-party verification services that assist ak111 in confirming the identity and age of registered players as part of the onboarding and withdrawal process.
• Game providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their games through the ak111 platform.
• IT and security service providers: Cloud hosting, server infrastructure, and cybersecurity partners that process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where ak111 is required by law or lawful regulatory request to disclose data, we will do so. We will not disclose data in response to requests that are not legally mandated.
• Professional advisers: Lawyers, auditors, and other professional advisers where disclosure is necessary in connection with the provision of their services to ak111.

All third-party processors engaged by ak111 are contractually required to process personal data only on ak111's instructions, to maintain appropriate technical and organisational security measures, and not to use your data for their own independent purposes.

6 Cookies and Tracking Technologies

ak111 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by ak111 fall into the following categories:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game history, and layout choices to provide a more personalised experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used exclusively to improve platform performance.
• Marketing cookies: Used only where you have given consent to receive personalised promotional content. These cookies track which promotions you have viewed so that ak111 does not repeatedly show you the same offer.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the ak111 platform but may affect the quality of your experience.

7 Data Security

7.1 Technical measures. ak111 implements industry-standard technical security measures to protect your personal data against unauthorised access, loss, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication options for account access, continuous intrusion detection monitoring, and regular penetration testing of platform infrastructure.

7.2 Organisational measures. Access to personal data within ak111 is restricted to personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities.

7.3 Breach notification. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, ak111 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach. You will be informed of the nature of the breach, the data affected, and the steps being taken.

7.4 Your responsibility. While ak111 takes extensive measures to protect your data, you are responsible for maintaining the security of your own account credentials. Never share your password or OTP codes with anyone. ak111 will never request your password by email or telephone.

8 Data Retention

ak111 retains personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your account's active status, and for a period of five years following account closure.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction in accordance with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for three years from the date of the last interaction.
• Marketing preference records: Retained for as long as your account is active, and updated immediately upon receipt of any opt-out request.
• Technical and analytics data: Retained in anonymised or aggregated form for up to 24 months for platform performance analysis.

When data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual.

9 Your Rights

Subject to applicable law, you have the following rights in respect of the personal data ak111 holds about you:

• Right of access: You may request a copy of the personal data ak111 holds about you, along with information about how that data is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully — subject to any overriding legal retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to ak111 demonstrating compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact ak111 at [email protected] with the subject line "Data Rights Request". We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10 Children and Minors

The ak111 platform is strictly for adults aged 21 years and above. ak111 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the ak111 platform in any capacity.

If ak111 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on ak111, please notify us immediately at [email protected].

11 International Data Transfers

ak111 may transfer your personal data to servers or service providers located outside Bangladesh in the course of operating the platform. Where such transfers occur, ak111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. These safeguards may include contractual clauses, data processing agreements, and technical security measures consistent with the standards described in Section 7 of this policy.

By using the ak111 platform, you acknowledge that your personal data may be transferred and processed outside your country of residence, including in countries whose data protection laws may differ from those of Bangladesh.

12 Changes to This Policy

ak111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where material changes are made, we will notify registered players via the email address on file or through a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this policy will always reflect the date of the most recent revision.

Continued use of the ak111 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the platform and may request account closure by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ak111 processes your personal data, please contact our support team. We aim to respond to all data-related enquiries within four business hours.

Support email: [email protected]